Compliance

Integrated quality management

Allreal is certified in accordance with ISO 9001:2015 and has a comprehensive and standardised quality and cost management system which is implemented consistently and updated regularly. The web-based database “Processes at Allreal for Quality” (PAQ) defines standards and processes, and provides all employees with tools such as regulations, templates and examples for their day-to-day work. All employees are trained at regular intervals in using PAQ; the last session was in December 2019.

Procurement

As a total and general contractor, Allreal is liable for non-compliance with minimum wage laws or the statutory working conditions offered by both contractors and all of their sub-contractors in the supply chain. At the same time, the cost and time pressures so prevalent in the construction sector increase the risk of violations of labour and social security provisions. These not only involve quality risks, but also liability and reputation risks.

Allreal strongly condemns illegal labour and wage dumping, and obliges all contractors to strictly adhere to the applicable provisions. Despite this, there were two instances which gave rise to suspicion in 2019, but it was later possible to clarify these. Allreal is aware of and assumes its responsibility. No sanctions were declared. The company takes appropriate measures to further minimise the risk of violations of the Posted Workers Act. These include, for example, stricter contract terms or access checks and an ID requirement for construction workers on large sites. In the planning and, in particular, in the execution stage, Allreal works together with carefully selected and proven contractors and suppliers. Moreover, in spring 2017, Allreal created the Qualiconstruct programme, and works in a particularly close partnership together with selected companies which are distinguished by their excellent track record in terms of quality, cost-effectiveness, credit standing and innovative capacity. In the meantime, around 50 companies in 14 employment categories have joined the programme.
Allreal Generalunternehmung AG awarded around 99.7 percent of work to Swiss companies and suppliers in 2019.

Allreal site managers, who are deployed on site and present for the entire construction period, monitor and manage compliance with standards and laws as well as the quality of execution.

The company’s own service organisation ensures that any defects that occur after the building has been handed over to the developer or owner are rectified in a fast and straightforward way. A specially developed, efficient online platform is available to those responsible for the administration of corrective action. Systematically recording the defects also guarantees that any systemic repetitions of defects are discovered and taken into account when planning future buildings.

Customer surveys

Once construction work is complete, both buyers who have purchased residential property from Allreal and a selection of developers of third-party projects are given the opportunity to evaluate the project participants and make specific suggestions for improvement using a standardised questionnaire. During the 2019 financial year, 13 questionnaires were returned. In the overall assessment, 77 percent of customers were “very satisfied” with Allreal. All respondents said they would recommend Allreal.

Allreal Code of Conduct

GRI 205

The Code of Conduct, which is binding for the entire Allreal Group, outlines the business conduct expected of employees and business partners and defines the guidelines that must be respected and followed with no exceptions or limitations. On the other hand, it also stipulates the sanctions in the event of violations. Observance of high ethical standards characterised by personal responsibility, and strict adherence to all legislation of significance to the company form the basis of all entrepreneurial activity.

Once a year, all employees of Allreal are given specific, in-depth training in one area of the Code of Conduct. In 2019, this covered data protection and IT security, and the training session was led directly by the CEO. A total of 228 people took part in the training session, which corresponds to a participation rate of 98 percent of the entire workforce. This subject is of particular importance to the company in the wake of the ongoing digitalisation and networking of all processes – from planning, through marketing, to realisation. Whenever customer data is collected and stored, Allreal notifies customers in accordance with legislation and offers the possibility to view the data collected or to have it deleted at any time. Together with external specialists, Allreal regularly checks its internal processes and IT infrastructure for vulnerabilities and the potential for optimisation.

As part of the revision of the Code of Conduct in 2018, the following corruption risks were defined as being considerable and taken into account: the award of planning and sub-contracting services, the award of management and facility management contracts, the acquisition of development properties, the acquisition of GC/TC contracts, and the purchase/sale of yield-producing properties. 2018 was also the last year in which compulsory training covered the subject of corruption. All in all, 234 people – or 98 percent of employees – attended the event.

Independent, external notification body

GRI 307, 406, 418, 419

Both employees and third parties who discover or suspect violations of applicable laws or the Code of Conduct are able to report these to an independent, external body. The report is submitted via an online form which is available from the Allreal intranet and on the company website. The whistleblower’s anonymity and the confidential handling of information are guaranteed in all circumstances. The independent, external notification body ensures that there are no negative consequences for a whistleblower as a result of making contact.

In the 2019 financial year, no incidents related to suspected corruption were reported. There were also no reports of violations of the protection of customer data or freedom from discrimination in 2019. Similarly, Allreal was not sanctioned for any failure to comply with social and economic legislation and regulations or failure to comply with environmental laws in the period under review. Overall, one incident was reported relating to internal team collaboration. The conflict was discussed and settled.